Is there a possibility of call centres returning from outsourcing or offshoring in the future?
Last Updated: 03.07.2025 01:00
Few admirative , inbound customer support, non voice projects , kpo etc sure on verge of collapse or taken over by Software's, AI etc. That's reason , you see declining on such offers in business these years.
Outbound sales, promotions projects are intact and doing great without fear of AI, software replacement .
So If your plan consist of outbound for clients, you are on long term business plan. If not , make sure you do before its too late.